East Coast Reloading Supplies ("ECRS") has a 100% satisfaction guarantee. If you are not completely satisfied with you order, ECRS will issue a full refund of the item(s) purchased. Please contact us prior to any return by either email or phone. For mistaken orders, the purchaser is responsible for shipping and handling costs in returning product(s) back to ECRS. ECRS reserves the right to refuse a return after 30 days from when the order was received. Returns that are accepted may be subjected to a 15% restocking fee.